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Is honesty the best policy?

Lucinda

By Lucinda
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Lucinda

Lucinda

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So a few days ago I ordered a t-shirt I'd wanted for quite a while from a band's online store because it was finally in stock. It cost me £20 for the t-shirt plus £2 postage. I ordered it at 1:30am on Thursday. On Friday, a package arrived here in the post from the band's online shop (I wasn't here though, my housemate received it).

On Saturday, another identical parcel arrived from the band's online shop.

I got back yesterday and opened both, to find 2 of the same t-shirt, with the same dispatch note in each, checked my bank account and email and I'd only been charged once.

So, the dilemma: Should I own up and probably have to post one back or just keep quiet and hope no one noticed?

I chose to be honest and email them to tell them about it and they replied, thanking me for my honesty and asked me to send one back and said they'd pay for the postage cost.

What would you have done in this situation? Told them or accepted 2 t-shirts for the price of one?

'Forget happiness I'm fine, I'll forget everything in time'

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Emma

Emma

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I'd have done exactly the same as you, Lucinda. I think I'd have put myself in the company's shoes and would like to have thought that customers are honest.

I always like it at work when you accidently give people too much change, and then they come back and own up to say I gave them too much. Not many people do this though, but it's nice to know that there's some honest people out there!

Alouette...deployer les ailes;

Alouette...plumerai les ailes.

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Jessica Lares

Jessica Lares

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I'd send it back too to be honest. And that's because I'd actually feel really bad for it. In this economy, anything you get for free might be a great deal for you, but then I realize that when they go through inventory that night and find that something's missing, there's at least one person that'll end up being fired. If I happen to forget to pay for something at the store and find it while putting it into the car or whatever, my immediate action would be to go to the store, show them my receipt, and pay for it. I don't care if it's a dollar or ten.

I'm pretty sure a lot of people aren't like that though. Imagine getting two laptops, two iPods, or whatever in the mail when you've only bought one. It's the same thing when stores get overstocked and they end up giving the supplies away to their staff for some inventory problem. Everyone's going to go off and run to eBay to make a couple of bucks.

Anyway, it's good that you were honest, we need more people like that in the world.

GregJames.org
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Lucinda

Lucinda

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Also, they would have to pay for the return and it's not always possible to nip to the post office.

I thought about this. They said "we'll pay the postage costs of course" and there's 2 post offices within a 5 minute walk here (I have no idea how they manage to keep going).

I have to admit if it's a large chain I don't always bother getting them to correct small errors. But this band actually run their own merch store (although it's not a small band by any means, they have plenty of money I'm sure). I will be returning it to them either today or tomorrow.

'Forget happiness I'm fine, I'll forget everything in time'

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Jono

Jono

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I thought about this. They said "we'll pay the postage costs of course" and there's 2 post offices within a 5 minute walk here (I have no idea how they manage to keep going).

I have to admit if it's a large chain I don't always bother getting them to correct small errors. But this band actually run their own merch store (although it's not a small band by any means, they have plenty of money I'm sure). I will be returning it to them either today or tomorrow.

Clearly too thoughtful! If I was running my own band store I'd probably honour your honesty and let you keep it.

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Lucinda

Lucinda

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Well, after quite an annoying queue in the post office, I sent the t-shirt back in a 2nd hand jiffy bag I found on the living room floor (we love tidying) and it cost me £1.24 second class. So they should refund me that amount.

As for which band it is, they're big but have supposedly ethical credentials and I've spent a lot of money on their CDs and gig tickets over the years.

'Forget happiness I'm fine, I'll forget everything in time'

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